Shipping policy
Shipping & Delivery
What countries do you ship to?
We ship to:
- Australia
- New Zealand
- United States
- Canada
- United Kingdom
- EU Countries
- Singapore
- Hongkong
Will I need to pay shipping taxes & customs duties?
Australia and New Zealand
You should not be charged with any additional fees to received your order.
Singapore
As of January 1, 2024, Singapore’s Goods and Services Tax (GST) is 9%. However, you will only be charged GST if your order exceeds SGD $400 (including product value, shipping, and insurance). We recommend keeping your order below the SGD $400 threshold to avoid any surprise charges.
United States of America
You should not be charged with any additional fees to received your order.
Canada, UK and Europe
You should not be charged with any additional fees to received your order.
Other Asian Countries
You should not be charged with any additional fees to received your order.
How long will my order take to arrive?
| Destination | Secured Express | Secured Standard |
|---|---|---|
| AUS | Next Day to 3 Business Days | Next Day to 4 Business Days |
| NZ | 3-8 Business Days | 6-12 Business Days |
| SG | n/a | 5-8 Business Days |
| Asia | n/a | 5-8 Business Days |
| US | 1-3 Business Days | 3-5 Business Days |
| CAN | n/a | 8-13 Business Days |
| EU | n/a | 5-10 Business Days |
| UK | n/a | 5-9 Business Days |
Why can’t you deliver overnight like Amazon?
We’re a small Aussie business shipping from our fulfillment centers. We can’t promise overnight delivery. We can promise:
- We’ll process your order as quickly as possible.
- Our products are worth the wait.
How much will shipping cost?
We'll calculate shipping for you at checkout. All you need to do is enter your address and pick a shipping option.
Do you offer free shipping?
Do nurses wear clogs? We offer free shipping Australia wide on orders above $145 AUD and $30 USD for the United States. International orders will incur shipping costs which are calculated at checkout.
Can I update my delivery address?
We dispatch orders within two business days. Unless you are very quick, you’ll need to contact the people delivering your parcel. You can find their details in your shipping email.
Is your shipping secure?
Yes. Standard shipping is tracked. Express shipping is tracked and requires a signature.
How do I find my tracking number?
- Open the email account you used for your order.
- Search for emails from supportdrwoofapparel@gmail.com
- Find the email with the subject line "A Shipment From Order...”
- Open the email, and copy your tracking number.
Can’t find your shipping email? Contact us, we’re happy to help.
How do I track my order?
- Find the email with the subject line "A Shipment From ...”
- Click the tracking link.
- Follow the instructions on your delivery provider’s website.
If you need your tracking number, it’s in the email. If you can’t find the email? That’s okay, contact us. We’re happy to help.
My order didn’t arrive, what do I do?
The first step is to track the package. At the moment shipping times can be unpredictable. You need to make sure the package is lost and not just held up.
If your package is listed as delivered, the next step is to contact the delivery company. They will launch an investigation for you.
If the package cannot be found, contact us and we'll see what we can do.